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Policies

Refund Policy

If a product is ordered and not wanted, the UNUSED item can be returned for a 35% restocking fee.  Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days.

Rhys Millen Racing does not refund shipping charges.  If you modify, install, or alter the item in any form, we cannot accept it as a return and you maybe be required to purchase a replacement.

In the event that the product you ordered is sent either incorrectly or processed wrong by Rhys Millen Racing, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.

In the event a product arrives damaged to your location, please follow the steps listed below.  All damaged items must be reported to the shipping carrier immediately and you must notify Rhys Millen Racing within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.

- Take pictures of the damaged area of the product and email them to us at sales@rmrproducts.com.
- Keep the product and its original packaging and box.
- Make a list of the damaged or lost item(s)
- Rhys Millen Racing will contact the shipper once we receive the email info above to schedule a pickup, DO NOT send it back to us.
- Once the product is picked up and inspected by shipping company, a replacement will be sent.

Privacy Policy

Rhys Millen Racing protects our clients with a firm policy to not share any personal information outside of Rhys Millen Racing. We don't like our personal information in the wrong hands either. We maintain top notch security and protection through safe browsing practices and secure server checkouts.

 

Terms of Service

Any modification to a vehicle provides a risk. Many of our parts are for off road use only. Installations done by Rhys Millen Racing are at customers own risk. We do not assume any risk due to failure of aftermarket parts. 

Pricing is subject to change. We do our best to describe and price accurately as possible. We reserve the right to change and cancel any order for any reason. Any links provided by RMR are for customer education only. RMR does not assume any responsibilities on content on said sites.   

Back orders and out of stock parts change due to demand. RMR provides our clients with orders as fast a possible. It is the customers responsibility to call and check availability before ordering . Please allow extra time for special order parts and international shipping.